Design and customer experience can mean many things. In my line of work, it plays out in technology designs for user interfaces. The application of design and customer experience is focused on the development of products and systems.

The context and application of design and customer experience in Futuristic Melbourne is at a much larger and grander scale. However, no matter the size, the principles hold true.

Designs and customer experience can be subjective. However, consensus can be reached to define on an agreed standard or quality expected from design. When it comes to buildings and infrastructure, impacts on the general public and main users of the building/infrastructure must be considered.

While there are subjective definitions and measures on design quality and standards, for the purposes of my blog, good design is invariable associated with usability. Usability focuses on what makes an experience user friendly:

1. ★efficient to use - minimal use of time and effort to achieve objectives
   

2. ★easier to learn - simple observation leads to awareness by others and uptake
   

3. ★more satisfying to use/experience
   

Typically, politics and economics will constrain and influence the direction of designs. Further, the triple constraint that projects face - time, scope, cost - will mean that compromises are reached and more often than not, it’s the design and customer experience aspects of a project which are traded off to achieve and satisfy the needs of the triple constraint.

The thoughts that I blog here will often operate on the basis that the triple constraint, indeed - any constraint is irrelevant. It is ultimately idealist in nature, a work of fiction, and my original thoughts had always worked from the premise - what would the ideal state/solution be?